Table of Contents
In this section you can find solutions for common problems you may encounter working with NOVAXE®.
Common reasons for this issue are:
The device name in the Device page doesn't match the device_id field present in log files. Therefore lines are all skipped and the report turns out to be empty. You may open a log file and check the value of the device_id field and then update the entry in the configurator acordingly. Alternatively, you may check directly in your firewall configuration which label it uses.
The timerange you specified in the report parameters does not overlap with the times in your log files, therefore no events are processed and the report turn out empty. Ensure that you have data for the timerange you requested.
It is possible that your syslog server is saving log events in a format which is not understood by the Report Engine parser of NOVAXE®. Try to change the log format. Also take a look at the section called “Log files” where an example of the expected log file format is shown.
Your logfiles path is pointing to the wrong folder or the simple/regular expression you set to match filenames is incorrect.
It is worth checking the report log files (which has nothing to do with log files generated by the syslog) in the report_XXXXXX folder to have further information about the malfunction. Files of interest here are those with extension .log and .err. You can easily find the folder you need by looking at the report archive table and browsing the report subfolder of your root installation folder.
You need to use a medium o large memory model in order for external ports to have some effects in your reports. See the section called “Report template” for a detailed explanation of how and why using memory models.
You should remove these reports manually. Please see: the section called “Suggestions” for more information.
See the bottom of the section called “Configurator”.
Probably because you have bound the interface to the network IP address of your machine and that is the address you should type in your URL bar, despite you're connecting from the host itself. The url "http://127.0.0.1" works only if 127.0.0.1 is the address you bound.